As a result, he or she will spend more time asking specific questions about those needs and wants, and then tailoring subsequent choices to match the answers given.
Sometimes the customer isn’t aware that there are product features that may be attractive to them. The article summarizes dozens of students done over the course of decades on experts and novices in a variety of domains, including physics, mathematics, chess, music, sales, and many more.
In contrast, novice salespeople will often deluge the customer with more product features than they can possibly remember and process, or will try hard-sell techniques that create an atmosphere of distrust. Novices, on the other hand, tend to work backwards because they are focused more at arriving at a quick solution that at ensuring that they fully understand the problem. They jump to conclusions too quickly, and jump to the solution stage too quickly.
As a result, the typically have incomplete problem-solving schemas that are full of irrelevant information. When people of varying levels of expertise are compared (and when people are following during expertise development over the course of years), the most striking thing that emerges is how their knowledge base changes in organization.
That is why they solve problems faster and are more likely to obtain a correct solution.
The idea of community-based mental health care is a global approach rather than an organizational solution.
You want to date that gorgeous person, but you get tongue-tied whenever you even think about it.
You are running late for work, and your car won’t start.
How do you make enough money to save for retirement, how do you avoid war, or how do you get that girl or guy to go out with you?
These are all ill-defined problems because they don’t have clear goal states (how much is “enough” for retirement? Regardless of the domain, inexperienced problem-solvers tend to jump right to the solution stage of problem solving, with typically disastrous consequences.